Mansi Panchal: Great Salespeople Aren’t Born, They’re Built
When I stepped into my new role as a sales manager, I carried the usual assumptions: hire people with charisma, energy, and experience, and the rest will sort itself out. After all, isn't that what makes someone good at sales?
Then I came across a LinkedIn post by Mansi Panchal that shook that idea loose. Her argument? We’re hiring wrong, and expecting magic where systems are missing.
She didn’t sugarcoat it. Sales isn’t about sharp suits and confident talk. It’s about resilience. The people who win aren’t always the ones who sparkle in interviews, they’re the ones who can take ten no’s and still dial the eleventh.
That hit home.
In the last few weeks, I’ve been onboarding a small team. Some came in with the pitch-perfect tone and polished answers. Others were quieter, rawer, and frankly, made me wonder if they’d survive the pressure. But Mansi’s perspective reframed something for me: potential isn’t about how someone shows up, it’s about how they respond when things don’t go their way.
She wrote about a guy she hired who looked like a star on paper but bombed in the first few months. Most would’ve cut him loose. She didn’t. Instead, she coached him hard, exposed him to different motivators, and gave him time to figure out his why. Eventually, he started outperforming everyone.
Because the truth is, in fast-paced environments like ours, it's easy to write people off. We expect plug-and-play. We want closers from Day One. But what if the best closers are built, not found?
What if someone just needs structured coaching, a culture that values growth over ego, and a manager willing to invest more than a script?
Her post didn’t just give me a pep talk. It gave me a strategy. I’ve started reviewing how we coach in the first three months. I’ve stopped assuming performance = talent. I now look harder at coachability, consistency, and how reps handle silence after rejection.
So, if you’re like me, new to leading a sales team, here’s what I’ve learned so far: charisma is nice, but grit is essential. Don't waste time hunting “naturals.” Focus on who’s willing to work, to listen, to grow. Then build them.
Because the reps who thrive? They’re not always the loudest. They’re the ones who just keep showing up.
And with the right support, they might just become your best closers.
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